• We collect at least twice as much as any other company.
• An impressive track record on reworks.

“They collect almost three times more than previous bailiffs”


The Alexander’s Difference
At Alexander’s we actively pursue quality of service in everything that we do. Our reputation of a higher quality service is built on the back of the following initiatives:

• The calibre and motivation of our bailiffs and support staff
• Client satisfaction, derived from our willingness to accommodate clients’ needs
• Our partnership approach to recovery.

“We have found the company and its staff to be efficient, co-operative and willing to accommodate the wishes of the Council.”


Quality procedures
We have established high quality procedures and control systems to ensure both the maximum return to our clients and integrity in reporting our activities. Our processes include:

• An open accounting approach to Cash Management.
• Individual bank accounts for clients.
• Process time management profiling.
• All bailiffs fully trained and certificated.
• Customer care towards all stakeholders.
• All business processes developed using the European Foundation Quality Management Excellence model.

“I have always found your bailiffs and office staff both professional and helpful”

Recovery Success
Alexander’s achieves unprecedented levels of recovery success by adhering to rigorous process management.

• All warrants are acknowledged within 3 days
• Civil Enforcement Officers are polite, articulate and professional.
• CEOs fully trained in customer care management, conflict management, and client relations.
• All CEOs training is backed up by weekly operational reviews and CPD.
• Our culture is fair but firm.

“They by far exceeded our expectations in collecting debts”

Warrent Managment

IT Systems
We are used to providing clients with all their reporting requirements as and when required.

Our IT systems will give you the access you need to monitor our performance.

• Management reports tailored to your specific requirements
• File management monitored in-house through effective use of IT.
• Individual Civil Enforcement Officer performance monitored to the clients’ benefit through IT profiling.

“They have proved to be thorough and have met all requirements we have placed upon them”


Civil Enforcement Officers
All of our CEO’s are fully trained to the highest standards:

• Undergo a three month induction programme tailored to their individual needs.
  
• Receive a further three month pre-certification training process to enhance their performance standards.
  
• Receive regular field accompaniment.
  
• Are continually assessed and appraised.
  
• Receive weekly performance feedback which assists in identifying and acting upon ongoing training needs.
  

“a culture of training and development obviously permeates the whole organisation”


Management Information
Alexander’s clients each demand unique management information. Our standard suite of reports can be tailored effectively to meet our clients requirements.

“I have been impressed both by the management of the company and the professional and efficient manner demonstrated by their employees”


In Conclusion
Alexander’s provides a flexible service based on our extensive experience and tailored to your individual requirements. The Alexander’s difference is underpinned by:

• Proven quality procedures
  
• Demonstrable recovery success
  
• Rigorously enforced warrant management procedures
  
• Client accessible IT systems
  
• Highly trained & motivated certificated civil enforcement officers

“It’s like having an in-house bailiff team”